FAQs

  • 1. What is Trust Now?
    Trust Now is a premium leather goods company offering high-quality leather products, including wallets, belts, handbags, backpacks, laptop bags, travel accessories, and custom leather items.
  • 2. What type of leather do you use?
    We use carefully selected genuine leather, including full-grain, top-grain, and premium-quality leather, chosen for durability, comfort, and timeless style.
  • 3. Are your products made from genuine leather?
    Yes. We are committed to using authentic, high-quality leather to ensure every product is durable, stylish, and long-lasting.
  • 4. Do you offer custom leather products?
    Yes. We provide customization services for selected products, including logo embossing, initials, names, and personalized designs.
  • 5. Where are your products manufactured?
    Our leather goods are crafted by skilled artisans using premium materials and strict quality control standards.
  • 6. How should I care for my leather products?
    Keep leather away from excessive moisture and direct sunlight. Clean it with a soft, dry cloth and use a quality leather conditioner occasionally to maintain its appearance.
  • 7. Do you ship internationally?
    Yes, we offer both domestic and international shipping. Delivery times vary depending on your location.
  • 8. How long does shipping take?
    Standard delivery usually takes 3–7 business days for local orders and 7–15 business days for international orders.
  • 9. What payment methods do you accept?
    We accept major credit/debit cards, bank transfers, digital wallets, and other secure payment options available during checkout.
  • 10. What is your return and exchange policy?
    If you’re not satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, provided the item is unused and in its original condition.
  • 11. Do your products come with a warranty?
    Yes. We stand behind the quality of our products and offer a warranty against manufacturing defects. Normal wear and tear is not covered.
  • 12. How can I track my order?
    Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery.
  • 13. Can I cancel my order?
    Orders can be canceled before they are shipped. Once dispatched, cancellations are no longer possible, but you may request a return according to our return policy.
  • 14. Do you offer bulk or wholesale orders?
    Yes. We welcome wholesale, corporate, and bulk orders. Please contact our sales team for pricing and customization options.
  • 15. How can I contact Trust Now?
    You can reach our customer support through email, phone, or the contact form on our website. Our team is happy to assist with any questions or concerns.