Delivery & Shipping
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Custom or personalized leather products may require 3–7 additional business days for production.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Options
We offer reliable shipping services for both domestic and international customers.
Standard Shipping
- Estimated delivery: 3–7 business days
- Available for most locations.
Express Shipping
- Estimated delivery: 1–3 business days
- Available in selected regions.
International Shipping
- Estimated delivery: 7–15 business days
- Delivery times may vary depending on customs clearance and destination country.
Shipping Charges
Shipping costs are calculated during checkout based on:
- Delivery destination
- Package size and weight
- Selected shipping method
Free Shipping:
Trust Now may offer free shipping on eligible orders during promotions or above a specified purchase amount.
Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- A tracking number
- A link to track your shipment in real time
Delivery Information
To ensure successful delivery:
- Please provide a complete and accurate shipping address.
- Include a valid phone number and email address.
- Someone may be required to sign for high-value deliveries.
Trust Now is not responsible for delays caused by incorrect shipping information provided by the customer.
Delivery Delays
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Public holidays
- Customs inspections
- Courier service disruptions
- Remote delivery locations
We appreciate your patience should any unforeseen delays arise.
International Duties & Taxes
For international orders, customs duties, import taxes, and local fees (if applicable) are the responsibility of the customer. These charges are determined by your country’s customs authority and are not included in the product or shipping price.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost:
- Contact our customer support within 48 hours of delivery or the expected delivery date.
- Provide your order number and photos of any damaged items or packaging (if applicable).
We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect or Undeliverable Address
If an order is returned due to an incorrect or incomplete shipping address provided by the customer:
- Additional shipping charges may apply for re-delivery.
- Refunds, if applicable, will exclude the original shipping cost.
Contact Us
If you have any questions regarding delivery or shipping, please contact our customer support team through our official website. We’re here to help ensure your Trust Now order arrives safely and on time.